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Why social media managers are NOT responsible for sales

In the dynamic landscape of digital marketing, social media marketing (SMM) has emerged as a powerhouse that wields unparalleled reach and influence in connecting businesses like yours with their target audiences.

With platforms like Facebook, Instagram, TikTok, and LinkedIn commanding the attention of billions worldwide, leveraging SMM strategies has become a cornerstone for businesses like yours—private practice—seeking to enhance visibility, engagement, and ultimately, sales conversion.

However, despite the excitement surrounding the SMM's potential to drive revenue, you need to grasp the complex factors involved to help you manage your expectations.

While social media managers can amplify your brand message and foster community interaction, their direct impact on influencing sales outcomes has some limitations, which is why they cannot be responsible for sales.

Here are the top reasons why:

1️⃣ SMM can't control market shifts 📈

The current market trends and consumer behaviors wield immense influence over sales figures.

From shifting preferences to technological advancements, economic fluctuations, and evolving societal values, the market is in a constant state of flux.

Take, for instance, the growth of cashless transactions and online shopping accelerated by the digital revolution, particularly evident in 2020.

While SMM strategies can adapt to accommodate these trends, they lack the power to put it in motion or manipulate them.

Understanding and aligning with market dynamics are crucial for sustaining competitiveness and driving sales.

SMMs play a role in aligning your brand with these trends, but they can't solely dictate sales outcomes. 🙅‍♂️

2️⃣ SMM cannot fix low-quality products or offers 🛍️

The product, offer, or service you provide is one of the foundations of your business.

No level of social media expertise can rectify the consequences of products or services that fall short of meeting consumer expectations or fulfilling their needs.

While SMMs can:

💡 promote your offerings,

💡 create excitement, and

💡 build awareness,

But they can't improve the fundamental quality of what you're selling.

They can provide recommendations to help you improve/polish your products/offers but you’re the ultimate decision-maker.

The dissatisfaction of clients resulting from product shortcomings can tarnish reputations and discourage repeat purchases, underscoring the critical significance of product quality in determining sales performance.

Ensuring top-notch quality of your product/service is a responsibility beyond the scope of SMMs. 🧐

3️⃣ SMM does not dictate your pricing strategy 🏷️

Pricing is a critical factor in determining your sales volume and revenue.

While SMMs can amplify brand messaging, convey value propositions, and stimulate interest, they cannot decide your pricing strategies. — YOU do.

They can help out in doing price benchmarking but you’re the one who gets to have the final say.

Setting the right price requires a comprehensive understanding of your market, competition, production costs, and desired profit margins.

Your pricing strategy needs to align with your business goals and expectations of your ideal market, but this strategic decision rests squarely on your shoulders as the CEO of your therapy business or private practice. 💪

4️⃣ SMM does not have control of your ideal market’s entire buying journey and after-sales experience

The path from potential customer to loyal buyer involves many different interactions, not just on social media.

While SMMs can:

💡 engage with your customers or potential leads in social media,

💡 answer queries, and

💡 provide helpful information

Your SMM can only control or influence part of this experience!

Everything from

→ handling customer inquiries,

→ resolving issues, and

→ ensuring a positive buying experience,

plays a vital role in sales and done by you or sales/customer service team.

Poor customer service could lead to abandoned shopping carts, negative reviews, and lost/missed sales opportunities.

It's crucial to provide a smooth, customer-focused or client-centered experience beyond just what you do on social media. ✨

5️⃣ SMMs cannot control timing

Have you ever had a client reach out to you after following your social media for months, saying they're finally ready to engage with your services?

This scenario is actually common.

Despite being aware of your offerings for a while, some clients only make contact when they feel the time is right for them.

It might be because

→ Perhaps they needed to assess their budget, or Evaluate their needs before seeking assistance.

Whatever the reason, it highlights an essential aspect of sales timing.

Results don't always come instantly, whether you're running paid ads or building organic engagement and reach.

It takes time and effort to nurture relationships with your audience.

But remember, the wait is worth it because when it's time for them to take action, they'll think of you and your business first. 🌟

6️⃣ SMM helps you build + maintain credibility and trust 💖

In today's market, it's common to come across a product or service that piques your interest, yet the company behind it is still unfamiliar.

This makes your audience want to do more research or due diligence before investing, in case it doesn't live up to your expectations.

What they would do is check your social media profiles which may offer some valuable insights that would help them in deciding whether to sign up for your therapy services/offers or not.

By looking at your previous content, your prospective clients can gain a deeper understanding of your business, and its values, and assess whether it resonates with their needs.

Your social media presence, or lack thereof, significantly influences how potential clients perceive your therapy business.

If your therapy business's social media presence is lacking or nonexistent, it might prompt potential clients to reconsider and explore alternative options.

→ This alone is an intensive and long-term process that most entrepreneurs fail to understand or tend to overlook.

→ This is a continuous commitment and certainly doesn’t end when you make a SALE.

💡 Additional insights

While social media is a valuable outlet to drive sales, it shouldn’t be the ONLY one driving it in your marketing strategy.

Think about incorporating a professional website and building an email list if you haven't already.

These are key elements of a successful marketing plan.

Imagine your marketing efforts as an online ecosystem.

→ Just as removing a species from an ecosystem can disrupt its balance, depending solely on social media can restrict your business's potential and sales growth.


By understanding these boundaries and adopting a comprehensive marketing approach, you can unlock your therapy business' full potential for growth and success in the digital age. 😉

From market dynamics and product quality to pricing strategies and the customer experience, the realm of sales involves many different aspects and extends beyond the confines of a social media manager's role.

Remember, SMMs play a crucial role in aligning brands with market trends and building credibility, BUT they are not responsible for sales outcomes. 🌟


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Cheering you on,

MJ 💕


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